Fraud Prevention for Frontline Personnel
Tuesday, July 29, 2008
2:30 - 4:30
Who Should Attend?
Frontline Personnel, Security Officers, Security Assistants, Human Resources Managers and Training Managers.
CE Approved: 2.5 hrs. CRCM/CCSR/CFSSP/CPB/CBT with the ICB
Agenda
2:30 p.m. Seminar Begins
4:00 p.m. Questions & Answers
4:30 p.m. Seminar Adjourns
Highlights
Frontline personnel are in the best position to question a transaction or stop a loss - a loss that may occur today or 30 years from now. Training your employees about fraud prevention procedures is one of the most cost-effective security techniques available. The primary goals of any financial institution are to be of service and to generate income. Financial institutions accomplish these goals by providing effective customer service to increase profits - and by reducing losses caused by internal and external sources.
Frontline personnel - tellers, customer service representatives, new accounts specialists and safety deposit personnel - are routinely approached with perhaps 80% of all the opportunities for a fraud loss. Yet these employees are often put into a customer-contact environment with minimal training. Every crime requires the offender to achieve access. If your institution restricts or denies access, it restricts or denies the crime. Frontline personnel are in THE best position to question a transaction or stop a loss - a loss that may occur today or thirty years from now. "Fraud prevention" should not be a separate function - it should be integrated into every business unit
To be truly effective, an institution
Highlights
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Employee Responsibilities Regarding Security & Fraud Prevention
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Reasonable & Prudent Care, Probable Cause Standards
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Personal Information Security & Document Control Issues
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The Most Common Fraud Crimes Affecting Frontline Personnel
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Scouts, Spies, Saboteurs & Other Financial Criminals
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Appropriate Identification Documents & Procedures
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Role Of The Supervisor In The Fraud Prevention Process
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Evidence Collection & Preservation Issues
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Accounts Opening & Monitoring Procedures
Presenter
Dana Turner has served as a law enforcement officer in several capacities - including the investigation of business and banking crimes. He has participated in thousands of programs offered by state and national banking, examining and law enforcement agencies - and security, audit and HR organizations. Dana has conducted hundreds of pre- and continuing background investigations - from tellers to executives. He is currently celebrating his 37th year in crime.
Registration Fee
$250 per site license per session
CD/written materials: $270
New Free 30-Day Online Seminar - all seminars are archived and available for review within 5 working days of the broadcast. Participants will receive a URL providing unlimited access to the presentation for 30 days. This enables you to participate in the live webinar, train additional staff and review the material as needed.
Cancellation Policy
Refunds will be given only for cancellations received prior to the program. If your bank is unable to participate after registering, you can also select to receive a CD of the seminar at no additional charge. For assistance, please call Courtenay Pope at the GBA office, (404) 420-2015.