Talent Management System & Consulting
Performance Management System
TalentQuest
is an online, web-based system designed to help organizations with their
most important HR activities – the Selection,
Measurement, Development and Retention of employees. It includes the
most important tools for performance management – Selection
Assessments, Performance Appraisals and 360° Feedback Surveys. All
TalentQuest tools are accessed through an online interface and automated
processes reduce the time and expense required for performance
management activities.
Each tool has been configured specifically for the needs of GBA member banks.
TalentQuest Selection Assessments
With TQ Selection
Assessments (formerly The Computer Psychologist tests), candidates are
given a pre-employment evaluation to help determine their suitability
for a position and their fit within the banking culture. Their results
are compared to one or more GBA-specific benchmark profiles that have
been develop for several positions:
-
Commercial Lender
-
Consumer Lender
-
Customer Service Representative,
-
Loan Processor
-
Network Administrator
-
Teller
-
Business Development Officer (coming soon)
-
Mortgage Lending Officer (coming soon)
-
Human Resource Administrator (coming soon)
-
Management Trainee (coming soon)
In
addition to the comparison to benchmark profiles, The Assessment
Feedback Report, which is available online immediately after the
candidate completes the assessment, also points out Potential
Limitations of the candidate for a position and suggests
behavioral-based Interview Questions to probe each Potential Limitation.
TalentQuest Performance Appraisals
With TQ
Performance Appraisals, regular performance reviews become easier,
consistent and user-friendly. The process is online, automated and can
be configured to meet each bank’s unique requirements.
GBA-specific
performance appraisal templates have been developed for positions in
Administration, Support, Teller, Lending, Managerial & Executive.
Because each template is based on the most critical competencies for the
position, the process ensures that performance discussions are centered
around behaviors that will have the greatest impact on job success.
Developmental Recommendations are automatically generated as part of the
final Appraisal Report. This will help Employees to identify
opportunities for improvement and Managers to create developmental plans
for their departments.
TalentQuest 360° Feedback Surveys
TQ 360 Feedback
can be used to help develop managers and to assist their efforts in
becoming effective leaders. It is a completely online process that
allows anonymous feedback to be provided by a number of constituents
that the Manager interacts with on-the-job. Typical respondent groups
include Direct Manager, Executives, Peers and Direct Reports.
GBA-specific
360 templates have been developed for Executive and Managerial level
positions. Developmental Recommendations are automatically generated as
part of the final Feedback Report. CPR consultants may be used to help
provide feedback to the participant and they may provide guidance to
coaching and development planning to develop the most effective
leadership capabilities.
When you are implementing and using TalentQuest, CPR consultants and
implantation specialists are there to guide you each step of the way. A
subscription to the complete TalentQuest Suite provides the GBA members
with unlimited use of each tool; use of all GBA custom templates and
profiles; telephone-based customer and technical support; and on-site
training for HR and Managers. Pricing is based on number of employees.
Consulting Offerings:
Leadership Skills Evaluation &
Development Planning
This offering is
for GBA Members and targets employees who are currently executives or
who on a track to becoming executives in 1-5 years. Participants meet
with a CPR consultant for a half-day. During that time, an extensive
2-3 hour interview will be conducted as well as the completion of
several online and written assessments. The process enables a detailed
analysis of the participant’s skills and abilities on the key
competencies required for leadership positions within a bank. It
highlights the character traits and tendencies that will help them be
successful as leaders, or in some cases, must be overcome to be
successful in leadership roles.
Following the assessment, a one-on-one feedback session is scheduled
where participants receive a written report summarizing their position
on the key leadership competencies, as well as a Developmental Plan to
help them improve.
The
CPR consultant will also provide feedback to the participant’s Bank
President or Executive responsible for the management of the
participant.
Executive Selection
Assessment
Prior to meeting with candidates, the CPR consultant will meet with the
Bank President and/or other senior executives to better understand the
expectations of the position and to gain insights to the current
Executive Team. This background provides the context for the evaluation
of each candidate. Candidates meet with the CPR consultant for a
half-day for an extensive interview and completion of online and written
assessments.
With each candidate, CPR will make a recommendation about suitability
for hire, taking into account the candidate’s capabilities, as well as
the environmental information gathered earlier in the process. This
recommendation will be provided verbally to the appropriate officer at
the bank, as well as within a written report which summarizes the
candidate’s Strengths & Limitations; the relevant information and
rationale for the consultant’s recommendation; as well as management and
developmental recommendations should the candidate be hired.
Executive Team Assessment
An Executive Team
assessment is a confidential review recommended when interpersonal or
other issues within a leadership are impacting its ability to be
effective. A Team Assessment consists of in-depth interview of each
executive; administration of appropriate online or written evaluations;
written feedback; and a debriefing session with each executive. These
are followed by an overall team report that addresses the interplay
between executives, impact on the culture, strengths and limitations of
the team as a whole, barriers to success, recommendations. The report
is delivered both in writing as well as orally to the designated Senior
Executive(s).
Board of Directors Sarbanes-Oxley
Compliance Assessment
The Sarbanes-Oxley Act specified a number of areas where Boards of
Director must be able to demonstrate compliance. The penalties for
non-compliance can reach $5M and up to 20 years imprisonment for
“willful neglect.”
CPR’s Board Compliance Assessment involves a detailed and confidential
review of each Director by each other Director, and the Chairman of the
Board. The peer review is driven questionnaire specifically structured
to probe for the competencies experts indicate are most critical to
CEO’s, senior executives and directors. Following the peer review, CPR
consultants conduct a 1-2 hour interview with each Director. The
Chairman of the Board is also assessed through both peer review and
interview; however, his/her assessment focuses on competencies unique to
that role. The extensive list of Sarbanes-Oxley related competences
have been tailored for GBA banks.
At
the conclusion of the assessments, each member of the Board will be
debriefed by a CPR consultant on the results of his/her review. Most
importantly, CPR creates a Summary Report for the Chairman of the Board
that documents their assessment of the Board, highlights Strengths and
Limitations and identifies General Issues and Recommendations. The
results of this assessment provide valuable input to the criteria used
in the Selection and Succession Planning process for future Directors.
Other CPR Services available to GBA Members:
-
Ongoing Executive Coaching
-
Succession Planning
-
Management Assessment Programs
We are pleased to announce that the second phase of this project will include the development of additional profiles for Mortgage Lender, HR Administrator, Business Development Officer, and Management Trainee. If you would like to participate in collecting the data necessary to complete Phase II, please feel free to contact Jon Naphin at (404) 266-9368 or GBA’s Kenyetta Parks at (404) 420-2035.