ABA eLearning Curriculum

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REGISTRATION

REGULATORY COMPLIANCE

Overview and application of banking regulations as they impact frontline employees.

Americans With Disabilities Act (ADA)
Bank Bribery Act
Bank Protection Act
Bank Secrecy Act
Check 21 Overview
Community Reinvestment Act (CRA)
Electronic Funds Transfer Act (Reg E)

Equal Credit Opportunity Act (Reg B)

Expedited Funds Availability Act (Reg CC)
Extending Credit To Bank Insiders (Reg O)

Fair Credit Reporting Act
Fair Housing Act

Fair Lending
FDIC Deposit Insurance
Flood Disaster Protection Act

Home Mortgage Disclosure Act/Regulation C (HMDA)
Office of Foreign Asset Control Regulation (OFAC)

Privacy for Customer Contact Personnel
Real Estate Settlement Procedures Act (RESPA)
Regulatory Compliance for Bank Tellers

Regulatory Compliance for Call Center Reps

Regulatory Compliance for Customer Service Reps

Regulatory Compliance for Personal Bankers

Soldiers' and Sailors' Civil Relief Act
Truth in Lending Act
Truth in Savings Act (Reg DD)

USA PATRIOT Act

Short, Regulation-Specific, Job-Specific Compliance Courses

Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Privacy for Call Center Representatives

Privacy for Tellers

Privacy for Customer Service Representatives

Privacy for Personal Bankers

Expedited Funds Availability (Reg CC) for Call Center Representatives

Expedited Funds Availability (Reg CC) for Customer Service Representatives

Expedited Funds Availability (Reg CC) for Personal Bankers

Expedited Funds Availability (Reg CC) for Tellers

Truth in Savings Act (Reg DD) for Call Center Representatives

Truth in Savings Act (Reg DD) for Customer Service Representatives

Truth in Savings Act (Reg DD) for Personal Bankers

Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers

Electronic Funds Transfer Act (Reg E) for Call Center Representatives and Personal Bankers

Electronic Funds Transfer Act (Reg E) for Customer Service Representatives

Electronic Funds Transfer Act (Reg E) for Tellers

Fair Credit Reporting Act (FCRA) for Call Center Representatives

Fair Credit Reporting Act (FCRA) for Personal Bankers

Americans with Disability Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers

Bank Bribery Act for Personal Bankers

Fair Lending for Personal Bankers

Home Mortgage Disclosure Act (HMDA) for Personal Bankers

Bank Secrecy Act (BSA) for Call Center Representatives

Bank Secrecy Act (BSA) for Customer Service Representatives

Bank Secrecy Act (BSA) for Personal Bankers

Equal Credit Opportunity Act (ECOA) for Personal Bankers

Real Estate Settlement Procedures Act (RESPA) for Personal Bankers

Truth in Lending (Reg Z) for Personal Bankers

Bank Secrecy Act (BSA) for Tellers

Bank Secrecy Act for Managers

RETAIL BANKING FUNDAMENTALS

Core knowledge to prepare students to perform operational and lending functions in support of the delivery of retail financial services.

Consumer Credit Products

Event Based Selling

Fundamentals of Consumer Lending

Fundamentals of Mortgage Lending

Introduction to Financial Planning Products

Personal Tax Return Analysis

Referring Insurance and Annuities Customers

Referring Mutual Funds and Securities Customers

Referring Trust Customers

Revitalizing Customer Service

Teleconsulting

Understanding Financial Planning

Understanding Bank Products

RETAIL BANKING SALES SKILLS

Skill-building courses that prepare students to sell to a diverse base of customer clients.

Building and Retaining Customer Relationships

Cross-Selling Deposit Products
Effective Referrals
Event Based Selling

Introduction to Relationship Selling

Profiling Mortgage Prospects

Sales Coaching in the Bank

Successful Sales Campaigns
Teleconsulting

SMALL BUSINESS BANKING FUNDAMENTALS

Core knowledge to prepare students to manage a portfolio of small business clients.

Credit Products for Small Businesses

Deposit Products for Small Businesses

Fundamentals of Small Business Banking

Introduction to Analyzing Financial Statements

Overview of Financial Statements
Retirement Products for Small Businesses

SMALL BUSINESS BANKING SALES SKILLS

Sales skill building courses that prepare students to manage a portfolio of small business clients.

Calling on Small Business Customers

Relationship Selling to Small Business Customers

Servicing and Growing Small Business Relationships

Wealth Management and Trust

Courses that introduce and enhance the knowledge and skills of trust professionals.

Personal Trust Curriculum, Level 1

Building Trust Expertise-Investment Management

Building Trust Expertise-Taxation & Estate Planning

Building Trust Expertise-Trust Administration

Personal Trust Curriculum Level II

Discretionary Distributions
Estate Planning for Marital Deduction
Estate Planning Overview
Federal Estate and Gift Taxes
Fiduciary Income Taxes
Fiduciary Law
Investments I
Managing Trust Accounts
Retirement Planning

Personal Trust Curriculum Level III

Estate Planning Final Case Study
Estate Planning for Charitable Giving
Estate Planning for Lifetime Gifts
Estate Planning for the Business Owner
Financial Planning Skills
Generation Skipping Transfer Tax
Investments II
Life Insurance and Annuities

Case Studies/Assessments
Case Study for Wealth Advisors: The Corporate Executive