Talent Management System & Consulting
TQ for Financial
Services
With the assistance of the Georgia Bankers Association, TQ for
Financial Services was developed to provide member banks with selection,
measurement and development standards for key positions within a
community bank.
Using TalentQuest's web-based talent management system, members can use the TQ for Financial Services proprietary content: job descriptions, selection profiles, performance appraisal criteria, and links to specific GBA University offerings to automate and calibrate key human resources processes.
Performance
Management System
TalentQuest
is an online, web-based system designed to help organizations with their
most important HR activities – the Selection, Measurement, Development
and Retention of employees. It includes the most important tools for
performance management – Selection Assessments, Performance Appraisals
and 360° Feedback Surveys. All TalentQuest tools are accessed through
an online interface and automated processes reduce the time and expense
required for performance management activities.
Each tool has been configured specifically for the needs of GBA member banks.
TalentQuest
Selection Assessments
With TQ Selection Assessments (formerly The Computer Psychologist
tests), candidates are given a pre-employment evaluation to help
determine their suitability for a position and their fit within the
banking culture. Their results are compared to one or more GBA-specific
benchmark profiles that have been develop for several positions:
-
Commercial
Lender
-
Consumer Lender
-
Customer Service
Representative,
-
Loan Processor
-
Network
Administrator
-
Teller
-
Business
Development Officer (coming soon)
-
Mortgage Lending
Officer (coming soon)
-
Human Resource
Administrator (coming soon)
-
Management
Trainee (coming soon)
In addition to the
comparison to benchmark profiles, The Assessment Feedback Report, which
is available online immediately after the candidate completes the
assessment, also points out Potential Limitations of the candidate for a
position and suggests behavioral-based Interview Questions to probe each
Potential Limitation.
TalentQuest
Performance Appraisals
With TQ Performance Appraisals, regular performance reviews become
easier, consistent and user-friendly. The process is online, automated
and can be configured to meet each bank’s unique requirements.
GBA-specific
performance appraisal templates have been developed for positions in
Administration, Support, Teller, Lending, Managerial & Executive.
Because each template is based on the most critical competencies for the
position, the process ensures that performance discussions are centered
around behaviors that will have the greatest impact on job success.
Developmental
Recommendations are automatically generated as part of the final
Appraisal Report. This will help Employees to identify opportunities
for improvement and Managers to create developmental plans for their
departments.
TalentQuest
360° Feedback Surveys
TQ 360 Feedback can be used to help develop managers and to assist their
efforts in becoming effective leaders. It is a completely online
process that allows anonymous feedback to be provided by a number of
constituents that the Manager interacts with on-the-job. Typical
respondent groups include Direct Manager, Executives, Peers and Direct
Reports.
GBA-specific 360
templates have been developed for Executive and Managerial level
positions. Developmental Recommendations are automatically generated as
part of the final Feedback Report. CPR consultants may be used to help
provide feedback to the participant and they may provide guidance to
coaching and development planning to develop the most effective
leadership capabilities.
When you are
implementing and using TalentQuest, CPR consultants and implantation
specialists are there to guide you each step of the way. A subscription
to the complete TalentQuest Suite provides the GBA members with
unlimited use of each tool; use of all GBA custom templates and
profiles; telephone-based customer and technical support; and on-site
training for HR and Managers. Pricing is based on number of employees.
Consulting
Offerings:
Leadership
Skills Evaluation & Development Planning
This offering is for GBA Members and targets employees who are currently
executives or who on a track to becoming executives in 1-5 years.
Participants meet with a CPR consultant for a half-day. During that
time, an extensive 2-3 hour interview will be conducted as well as the
completion of several online and written assessments. The process
enables a detailed analysis of the participant’s skills and abilities on
the key competencies required for leadership positions within a bank.
It highlights the character traits and tendencies that will help them be
successful as leaders, or in some cases, must be overcome to be
successful in leadership roles.
Following the
assessment, a one-on-one feedback session is scheduled where
participants receive a written report summarizing their position on the
key leadership competencies, as well as a Developmental Plan to help
them improve.
The CPR consultant
will also provide feedback to the participant’s Bank President or
Executive responsible for the management of the participant.
Executive Selection
Assessment
Prior to meeting
with candidates, the CPR consultant will meet with the Bank President
and/or other senior executives to better understand the expectations of
the position and to gain insights to the current Executive Team. This
background provides the context for the evaluation of each candidate.
Candidates meet with the CPR consultant for a half-day for an extensive
interview and completion of online and written assessments.
With each candidate,
CPR will make a recommendation about suitability for hire, taking into
account the candidate’s capabilities, as well as the environmental
information gathered earlier in the process. This recommendation will
be provided verbally to the appropriate officer at the bank, as well as
within a written report which summarizes the candidate’s Strengths &
Limitations; the relevant information and rationale for the consultant’s
recommendation; as well as management and developmental recommendations
should the candidate be hired.
Executive Team
Assessment
An Executive Team assessment is a confidential review recommended when
interpersonal or other issues within a leadership are impacting its
ability to be effective. A Team Assessment consists of in-depth
interview of each executive; administration of appropriate online or
written evaluations; written feedback; and a debriefing session with
each executive. These are followed by an overall team report that
addresses the interplay between executives, impact on the culture,
strengths and limitations of the team as a whole, barriers to success,
recommendations. The report is delivered both in writing as well as
orally to the designated Senior Executive(s).
Board of
Directors Sarbanes-Oxley Compliance Assessment
The Sarbanes-Oxley Act specified a number of areas where Boards of
Director must be able to demonstrate compliance. The penalties for
non-compliance can reach $5M and up to 20 years imprisonment for
“willful neglect.”
CPR’s Board
Compliance Assessment involves a detailed and confidential review of
each Director by each other Director, and the Chairman of the Board.
The peer review is driven questionnaire specifically structured to probe
for the competencies experts indicate are most critical to CEO’s, senior
executives and directors. Following the peer review, CPR consultants
conduct a 1-2 hour interview with each Director. The Chairman of the
Board is also assessed through both peer review and interview; however,
his/her assessment focuses on competencies unique to that role. The
extensive list of Sarbanes-Oxley related competences have been tailored
for GBA banks.
At the conclusion of
the assessments, each member of the Board will be debriefed by a CPR
consultant on the results of his/her review. Most importantly, CPR
creates a Summary Report for the Chairman of the Board that documents
their assessment of the Board, highlights Strengths and Limitations and
identifies General Issues and Recommendations. The results of this
assessment provide valuable input to the criteria used in the Selection
and Succession Planning process for future Directors.
Other CPR Services
available to GBA Members:
-
Ongoing
Executive Coaching
-
Succession
Planning
-
Management
Assessment Programs