Personal Safety

Bank Customer Safety Tips 

The GBA wants to share these measures you can take to enhance your personal safety when making transactions at the bank.

In General

  • Be aware of your surroundings at all times.

  • Be as discreet as possible with your transactions – don’t make your wallet, cash, deposit bags etc…visible to onlookers when entering or exiting the bank.

  • Notify law enforcement or bank personnel immediately if you are the victim of a crime or if you notice something suspicious.

  • Lock your vehicle’s doors and do not leave valuable items such as cash, cell phones, computers or other items in your vehicle or in plain view.

  • If you are approached outside of a bank by someone you do not know, immediately go inside and tell someone about it.

  • If you encounter a mechanical problem with your vehicle, go inside immediately to get the assistance you need. Be very careful about accepting assistance from strangers.

ATM security

  • Be aware of your surroundings at all times.

  • Trust your gut. If for some reason you are uncomfortable with the area or machine, don’t use it. There's usually another ATM nearby that may be in a more comfortable setting for you.

  • Be as discreet as possible with your transactions – put away your card and withdrawal as quickly as possible.

  • Notify law enforcement or bank personnel immediately if you are the victim of a crime or if you notice something that is suspicious.

  • Be alert as to the condition of the ATMs – particularly in the area of the card insert slot and keyboard. If something appears to have been tampered with or doesn’t seem to be working correctly, do not use the machine and report it immediately. Go into the branch or contact the bank using the toll-free number likely found on the ATM or your ATM/debit card.

  • If you have used an ATM that you are suspicious about, report it immediately to the branch.