Michelle Britt, CRCM, vice president, compliance/CRA officer, and SAFE Act officer for SunMark Community Bank in Perry, has found a creative way to demystify the often-complex world of banking regulations for her teammates. She started a monthly newsletter called "Compliance Corner.” Each edition summarizes a different regulation and includes the "Coffee Break," a game such as a crossword puzzle or word scramble that references the material presented in the newsletter. Participants who complete the game have a chance to win a Chick-Fil-A gift card, which has proven to be a simple yet effective incentive. Britt also injects a dose of humor by including funny cartoons in the newsletter. “I was trying to find something to make compliance more fun and give retail employees a different way to learn about the regulations. The managers have started using it in their monthly branch manager meetings as well,” she said. The member of GBA’s Compliance Committee shares about her bank career journey, from watching her mom serve several bank roles to starting out on the front line and becoming a compliance officer. She also shares about her plethora of crafting skills and much more in the latest GBA Member Profile.
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